Frequently Asked Questions (FAQ)

Frequently Asked Shipping Questions

When can I expect my order?

Orders leave our warehouse typically within 1-5 business days*. Please allow 7-10 business days for your hoop to arrive. Often, the closer your destination is to our Mississauga warehouse, the quicker you’ll receive your hoop.

 How do I track my shipment?

Because we ship hoops as freight, we are unable to provide tracking details to the customer. Once the hoop arrives at your local hub, the trucking company will call to schedule an appointment for delivery.

Do I have to be home to receive my shipment?

Yes, someone must be present at the time of delivery to check the condition of and sign for the product.

Do you ship to Rural Addresses in Canada?

Due to the quality of the products we carry, they are considered oversize and can be a challenge to ship to rural addresses.  Due to the variability of the cost of shipping to these addresses, we can only quote freight at the time of order. We apologize for any inconvenience, however we will make every effort to find a feasible solution to deliver products to all of our customers.

Hoops North reserves the right to cancel and fully refund a customer order if a suitable shipping solution cannot be arranged.

*Excludes Black Friday and Cyber Monday sales.

Questions about our shipping or return policy? Contact Hoops North at (905)749-4677 or admin@hoopsnorth.com. We’re happy to help!