Refund policy

. You can always contact us for any return question at orders@hoopsnorth.com.

Returns

  1. You may cancel your order for a full refund before it is shipped.  Please be aware that orders can be shipped as early as the following business day.
  2. Returns are accepted within 30 days from the date of purchase.
  3. The merchandise returned must be unused and uninstalled, in the original shipping boxes and packaging, to be eligible for a refund.  Unfortunately, used merchandise will not be eligible for a refund.
  4. You are responsible for the cost of the return shipping fees and any shipping fees incurred by Hoops North for the initial shipment to the customer.  We cannot accept collect shipments. Flat Rate Shipping or any shipping credits only apply if the customer chooses to keep the merchandise.
  5. Once received and inspected to be in original packaging and new factory condition, your refund will be processed within 5 business days. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

  1. Please inspect your order upon reception and contact us immediately at 905 749-4667 or orders@hoopsnorth.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

  1. Unfortunately, we cannot accept returns on sale items or gift cards.

 

*Excludes Black Friday and Cyber Monday sales.

Questions about our shipping or return policy? Contact Hoops North at (905)749-4677 or admin@hoopsnorth.com. We’re happy to help!