When your hoop arrives at the nearest terminal to your home, the freight carrier will call you by phone to schedule a delivery date. Typically you will hear from the carrier within 7 to 10 business days* to schedule your delivery date.You will need to be present for the delivery.
Delivery is curbside only. This means that the driver is not required to help you off load your products. No lift gate is used and you will be responsible to unload the product and bring it into your own home.
Count the boxes to make sure that you have received the amount of boxes listed on the delivery receipt.
If you notice any damage, please note it on the driver’s copy of the delivery receipt and call our office at (905) 749-4667. All damages and/or missing parts must be reported to Hoops North by phone or email within 5 days of the date that you accept delivery, and must be reported prior to installation.
If you miss your first delivery appointment, you may be charged a fee for any subsequent delivery attempts.
Hoops North reserves the right to cancel and fully refund a customer order if a suitable shipping solution cannot be arranged.
Shipping – Accessories
Accessories and parts will be shipped via Purolator or FedEx Ground. Transit time is 3-5 business days.
Accessory/part shipments will typically ship next business day out of our warehouse.
For accessories that are purchased with a basketballhoop, they will all be packaged together and delivered via freight shipping.
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