Shipping policy

Shipping Policy – Basketball Hoops/Systems

  1. When your hoop arrives at the nearest terminal to your home, the freight carrier will call you by phone to schedule a delivery date. Typically you will hear from the carrier within 7 to 10 business days* to schedule your delivery date. You will need to be present for the delivery.
  2. Delivery is curbside only. This means that the driver is not required to help you off load your products. No lift gate is used and you will be responsible to unload the product and bring it into your own home.
  3. Count the boxes to make sure that you have received the amount of boxes listed on the delivery receipt.
  4. If you notice any damage, please note it on the driver’s copy of the delivery receipt and call our office at (905) 749-4667.  All damages and/or missing parts must be reported to Hoops North by phone or email within 5 days of the date that you accept delivery, and must be reported prior to installation.
  5. If you miss your first delivery appointment, you may be charged a fee for any subsequent delivery attempts.
  6. Hoops North reserves the right to cancel and fully refund a customer order if a suitable shipping solution cannot be arranged.

Shipping Across Canada

We offer reliable freight shipping throughout Canada. Estimated shipping rates and transit times are listed below:

Ontario
$250 shipping
Estimated delivery: 3–5 business days

Manitoba, Quebec and Saskatchewan
$350 shipping
Estimated delivery: 5–8 business days

Alberta, British Columbia, New Brunswick and Nova Scotia
$550 shipping
Estimated delivery: 7–10 business days

All delivery times are estimates and may vary depending on the destination, carrier availability and unforeseen transit delays. Large basketball systems are shipped by freight LTL carrier and delivered curbside.

For shipping to another province, a remote location or for an exact delivery quote, please contact us before placing your order.

Shipping – Accessories

  1. Accessories and parts will be shipped via Purolator or FedEx Ground. Transit time is 3-5 business days.
  2. Accessory/part shipments will typically ship next business day out of our warehouse.
  3. For accessories that are purchased with a basketball hoop, they will all be packaged together and delivered via freight shipping.